Links

Submit a Help Desk ticket - SCOE Employees

SCOE Employees can submit a technical support ticket through our Help Desk system. Log in via the Office 365 / Azure portal using your SCOE email address and password. You can save the ZenDesk icon from the MyApps section to your Office 365 App Launcher for easy access while you are using Office 365 on the web.

Image of the Office 365 Zendesk screen


Join a GoToAssist Remote Support Session

Use your web browser to join a remote support session that has already been started by a SCOE technology support agent - Just navigate to www.fastsupport.com Your support representative will guide you through the process over the telephone. After clicking on the above link, you may need to respond to your computer's prompts to install a small add-in program to your web browser.




Secure File Transfer Portal Links

Ad-Hoc Secure File Transfer Portal for Authorized SCOE employees only.

Employees with authorization through the I.T. department can securely upload files and make them available to others via a secure email link. For account management, contact Steve at SRamos@SolanoCOE.net or 707-399-4450.


Secure File Transfer Web Portal

This site is used for the secure transfer of files between SCOE its customers and partners. Accounts are administered by Steve Ramos, the I.T. Director. For account management, contact Steve at SRamos@Solanocoe.net or 707-399-4450.